Refund Policy
How and when refunds are processed.
Last updated 7 September 2026
How refunds are paid
Refunds are made to the original payment card through our payment provider. We never ask for card details by email or telephone to process a refund.
Timescales
Approved refunds are submitted within five working days. Your bank may take a further 5–10 working days to show the credit.
Partial refunds
Where a late-cancellation charge applies, the remainder of the fare is refunded and the amount retained is shown in your cancellation email.