Cancellation Policy
Notice periods for cancelling or changing a transfer.
Last updated 7 September 2026
Cancelling with notice
Cancel through the manage booking page or by contacting us. Our free-cancellation guidance is the notice period shown on your manage-booking page (currently 24 hours before pickup) — cancellations made with at least that much notice are refunded in full to the original payment method. This is a guideline our team applies when reviewing each cancellation, not an automated cut-off enforced by the booking system.
Late cancellations and no-shows
Cancellations made with less notice, and no-shows where the passenger cannot be contacted at the pickup, are reviewed individually and may be charged up to the full fare rather than refunded in full. Flight cancellations by the airline are treated sympathetically: contact us as soon as you know, and tell us in your cancellation request.
Changes
Contact us to request a change to the date, time, address, passengers or vehicle — this is currently handled by our team directly rather than through a self-service edit on the manage booking page, which supports cancellation only. Where a change affects the price we will confirm the new price with you before it is applied.
Cancellation by us
In the rare event that we cannot provide the journey, we will tell you as early as possible and refund any payment in full.