Booking Terms

What is included

Your fare covers a private vehicle and driver for the journey described in your booking, including the stated passengers and luggage, standard tolls and, for airport collections, your driver waiting in the arrivals hall with a name board and the included waiting allowance after your flight lands. Meet & Greet — your driver helping you with luggage to the car — is an optional paid extra, added and priced at booking; it is not included in the standard fare unless you select it.

Airport collections

Tell us your flight number and scheduled arrival time. We monitor the flight and adjust your collection time if it is delayed. The waiting allowance starts when your flight lands; waiting beyond the allowance may be charged at the rate shown in your booking.

If you cannot find your driver, call the number in your confirmation before leaving the terminal. Leaving without contacting us may be treated as a no-show.

Luggage and vehicle suitability

Published capacities are a guide. Please declare oversize items such as golf clubs, skis, bicycles, prams and mobility equipment in the booking notes so we can confirm the vehicle is suitable. We may need to change the vehicle class and price.

Additional stops and changes

Additional stops requested in the booking are priced in advance. Stops or route changes requested on the day are at the driver’s discretion and may be charged.

Confirmation and receipts

Once your payment has been verified you will receive one confirmation email from ScotAir Transfers with your booking details, plus a separate payment receipt from Stripe, our payment processor. Keep your SAT reference: you will need it to manage or discuss the booking.